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Privacy Policy

Last updated: September 16, 2026

Humphries Inc. ("Humphries," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website at humphriesinc.com, create an account, place an order, sign up to receive text messages, or communicate with us. We are based in Utah and serve customers in Utah and the surrounding states.

SMS No-Share Clause: Personal information will not be shared or sold to third parties for the purpose of marketing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See SMS No-Share Clause and SMS Terms & Conditions below.

This policy covers personal information handled through our website, our text messaging program, and customer communications. Information we process about business accounts in a commercial context, and information about employees or job applicants, is handled separately and is generally outside the scope of the consumer privacy laws referenced below.

Information We Collect

Information you provide to us, including:

  • Identity and contact details — name, company, billing and shipping addresses, email address, and phone number, including the mobile number you give us when you sign up to receive text messages.
  • Account information — username and password, order history, and preferences.
  • Order and payment information — items purchased and payment details. Card payments are processed by our payment provider, WorldPay, over an encrypted connection; we do not see or store your full card number.
  • Messaging consent records — the date, time, and wording of the consent you gave when you opted in to text messages, together with any later opt-out, kept as proof of consent.
  • Communications — records of your calls, emails, chats, text message conversations, and other messages with us (see "Phone Calls, Recording & AI Transcription" and "SMS / Text Messaging Program" below).

Information collected automatically when you use the site — such as your device and browser type, IP address, pages viewed, and actions taken — using essential and functional cookies needed to operate the store. See "Cookies & Tracking."

SMS / Text Messaging Program

Humphries Inc. operates a business text messaging program for its customers. Our messaging service is provided by Dialpad, Inc., which acts as a service provider (sub-processor) on our behalf.

How we obtain your consent. We send text messages only to customers who have given us express consent to receive them. We obtain that consent in one way: by checking the optional text message consent box when you create an account on humphriesinc.com. The box is not checked for you, and you can complete your account signup without checking it. Consent to receive text messages is not a condition of purchase. You do not have to agree to receive texts in order to buy products, open an account, or receive service from us. By opting in, you confirm that you are at least 18 years old and that you are the authorized user or subscriber of the mobile number you provide.

What we send. If you opt in, we may send you text messages about:

  • Order and quote status, including backorders, will-call pickup, and delivery windows;
  • Cylinder delivery and pickup notifications;
  • Equipment repair and service status from our Service Department; and
  • Account and billing notices, including invoice and statement notifications.

We do not send promotional or marketing text messages. Our text messaging program carries service and account information relating to your business with us only.

Two-way messaging. You can reply to our text messages, and a Humphries employee may answer you by text during normal business hours. When you text with us, we keep a record of that conversation in the same way we keep records of your calls and emails, and we use it to answer your question, service your account, and keep our records accurate. Text messaging is not monitored around the clock and should not be used for urgent matters. Please do not send payment card numbers or other sensitive information by text.

Message frequency, rates, and carriers. Message frequency varies based on your account activity and the orders, deliveries, and service work in progress. Message and data rates may apply — your mobile carrier's standard rates for messages and data apply to messages you send and receive. Carriers are not liable for delayed or undelivered messages.

Getting help and opting out. Reply HELP to any message from us for help, or contact us at (801) 756-3566 or support@humphriesinc.com. You can stop receiving text messages at any time: reply STOP to any message from us — we also recognize QUIT, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT, and END — or contact us at (801) 756-3566 or support@humphriesinc.com and ask us to stop. After you opt out, we will send one final message confirming that you have been unsubscribed, and then stop sending you text messages. We process opt-out requests promptly and in no case more than ten business days after we receive them. Opting out of text messages does not remove you from phone calls, email, or mail unless you ask us to stop those as well. Opt-in and opt-out are handled through the same Humphries number that sends you messages.

Retention. We keep your mobile number and consent records for as long as you are enrolled in the program, and afterward only as long as needed to honor your opt-out and to show that we had your consent, or as otherwise required by law.

SMS No-Share Clause

Personal information will not be shared or sold to third parties for the purpose of marketing.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Humphries Inc. does not share SMS opt-in data, text messaging consent, or mobile information with any third party. We do not sell, rent, lease, trade, release, or otherwise disclose this information to anyone, for any purpose.

This No-Share Clause applies to every other part of this policy and overrides anything else in it. No category of sharing described anywhere in this Privacy Policy includes your mobile number, your SMS opt-in, or your text messaging consent.

Delivering a text message you have asked us to send necessarily involves our messaging provider, Dialpad, Inc., and your own mobile carrier. They act solely as our service providers for that delivery, are contractually barred from using your information for any purpose of their own, and are not third parties for the purposes of this No-Share Clause. No other company receives your mobile number or your text messaging consent — in particular, our email and marketing providers do not.

Phone Calls, Recording & AI Transcription

Our business phone and communications services are provided by Dialpad, Inc., a third-party cloud communications provider that acts as a service provider (sub-processor) on our behalf. When you call us or we call you:

  • Your call may be recorded, monitored, and transcribed — including by automated (AI) transcription and analysis — by us and by Dialpad on our behalf.
  • We use these recordings and transcriptions for quality assurance, staff training, order accuracy, record-keeping, security, and to improve customer service.
  • Where required by law, we will notify you at the start of the call and proceed based on your consent; if you do not wish to be recorded, please let our representative know or contact us in writing instead.
  • Recordings and transcriptions are stored securely, access is limited to authorized personnel and our service provider, and they are retained only as long as needed for the purposes above or as required by law.

How We Use Your Information

  • Process, fulfill, and deliver your orders and manage your account.
  • Take payment and prevent fraud, and secure our website and systems.
  • Provide customer service and respond to your questions and requests, including by text message where you have opted in.
  • Send you the text messages you have consented to receive — order, delivery, cylinder, service, and account notifications — and maintain records of your consent and opt-out choices.
  • Send you marketing or promotional emails where you have opted in (you can unsubscribe at any time). We do not send promotional text messages.
  • Comply with our legal, tax, and regulatory obligations.

Cookies & Tracking

We use essential and functional cookies to run the store — for example, to keep you signed in and remember the contents of your cart. You can control or delete cookies through your browser settings, though some features may not work without them. We do not use cookies for cross-site targeted advertising, and we do not sell your personal data.

How We Share Your Information

We share personal information only as needed to run our business, and never in exchange for money. We share with:

  • Service providers / sub-processors who perform functions on our behalf, including:
    • Dialpad, Inc. — business phone, SMS and text messaging, call recording, and AI transcription.
    • WorldPay — payment processing.
    • Shipping and freight carriers — order delivery.
    • Website hosting, IT, and email/marketing providers — operating the store and sending communications you have requested. These providers do not receive your mobile number or your text messaging consent.
  • Legal and safety — when required by law, to respond to lawful requests, or to protect our rights, customers, and systems.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell your personal data, and we do not process it for targeted advertising.

Personal information will not be shared or sold to third parties for the purpose of marketing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See the SMS No-Share Clause above.

Data Retention

We keep personal information only for as long as necessary to provide our services, meet the purposes described in this policy, and satisfy legal, accounting, or reporting requirements. Mobile numbers, text message conversations, and messaging consent records are kept as described in "SMS / Text Messaging Program" above. When information is no longer needed, we securely delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption of payment data in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal data. Utah residents have these rights under the Utah Consumer Privacy Act (UCPA):

  • Access — confirm whether we process your personal data and request a copy.
  • Delete — request deletion of personal data you provided to us.
  • Correct — request correction of inaccurate personal data.
  • Portability — obtain a copy of your data in a portable, readily usable format.
  • Opt out — opt out of the sale of your personal data and of targeted advertising. (As noted above, we do not sell personal data or use it for targeted advertising.)

You may also withdraw your consent to receive text messages at any time, as described in "SMS / Text Messaging Program" above.

To exercise any of these rights, email us at support@humphriesinc.com or call (801) 756-3566. We may need to verify your identity before acting on your request. We will respond within 45 days, and may extend that period once when reasonably necessary, letting you know if we do.

Appeals: If we decline your request, you may appeal by replying to our decision or emailing support@humphriesinc.com with the subject line "Privacy Appeal." We will respond to your appeal within 45 days and explain our decision.

Residents of other states: If your state has a comprehensive privacy law (for example, Colorado), you may have similar rights. Contact us at the address above and we will honor applicable requests.

Children's Privacy

Our website is intended for business and adult customers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites; please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date above. Significant changes may be communicated by additional notice.

Contact Us

If you have questions about this Privacy Policy, our text messaging program, or how we handle your information, contact us:

Humphries Inc.
34 E Main Street, American Fork, UT 84003
Email: support@humphriesinc.com
Phone: (801) 756-3566

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